Policies

​MICROBLADING DEPOSITS:

A 50% Deposit is required to book and confirm all microblading appointments. This deposit is to ensure that you are serious about booking your MICROBLADING appointment and will be deducted from the total cost of your session. A PayPal deposit invoice will be sent to you by email within 48 hours of booking your appointment. In order to keep your scheduled date and time, the deposit is to be paid within 48 hours of invoice receipt.

​MICROBLADING BALANCE:

Remaining 50% balance is due immediately upon service completion. This secures your touch up appointment 6-8 weeks following your initial service.

​MICROBLADING TOUCH-UPS:

Your first touch-up appointment is complimentary. This can be scheduled no sooner than 6 weeks and no later than 8 weeks following your first session. This touch-up appointment is crucial for the best results. Additional touch-up appointments may be needed for oily, problematic skin, those with dark pigmented skin and people who do not follow after care instructions properly.

FUTURE TOUCH UPS FOR RETURN CLIENTS:

Priority booking will always be given to our return clients over new clients. Meaning, you will never need to worry about being on a waitlist or not getting an appointment. If you are a return client and you need a touch up, simply email info@mycompany.com or text us 703-xxx-xxx

WAITLIST:

Those who sign up for our wait/cancellation list will only be contacted in the event of a cancellation. It is not necessary to sign up more than once. Our appointments are first come first serve through online booking on the first of every month. If you don't get an appointment, hang in there! We recommend trying again next month.

EXISTING BROW TATTOOS:

We are extremely selective when working over other tattoo artist's work. If you have had your eyebrows previously tattooed, we request that you email us clear photos of your brows for approval (info@mycompany.com) BEFORE your appointment booking.

IMPORTANT FOR BROW EXTENSION CLIENTS:


IMPORTANT FOR MICROBLADING CLIENTS:

Healed results will vary with each individual client. NO guarantees will be made. Additional sessions (at a minimum charge) may be required to obtain optimal results. Additional charges will apply. Although we give our best efforts to provide you with quality service, many factors can result in a less than desired outcome as each client will heal differently. Please refer to our FAQ section HERE to see if the services we offer may be beneficial to you and whether or not the Before & Aftercare Directions are a good fit for your lifestyle.

IMPORTANT FOR LASH CLIENTS:

Results vary with each individual client. NO guarantees will be made. In the event of an adverse reaction, NO refunds will be given. It is strongly advised that clients with eye and/or skin sensitivity request an "Adhesive Patch Test" from their Lash Artist prior to receiving a "Full Set". Professional Removal Service of Lash Extensions by Lash Artist is recommended for anyone experiencing an adverse reaction and Removal Fees may apply.

CANCELLATION POLICY AND FEES

Your aesthetic treatments are reserved especially for you. We value your business and ask that you respect our scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. 

Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an "on call" status and can have traveled to the spa specifically for your service. For these reasons, we are obligated to compensate our staff for their time as well as make up for the lost revenue.

 

 

CELL PHONES:

We kindly ask that you turn your cell phones and pagers to vibrate upon arrival and to remember to speak in your very soft spa voice once you enter the spa. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services. 

 

 

PERSONAL BELONINGS:

Please leave all jewelry and valuable items at home. we are not responsible for lost or misplaced items.

  • Please turn  mobile phones off or to silent whilst in the spa.

  • Please arrive 10 minutes early to complete a consultation form.

  • Please make sure you have a patch test with us at least 24 hours before your appointment, if your treatment requires it. 

  • Please wear underwear for massages and body treatments.

  • Avoid wearing jewellery when having a treatment.

  • Please tell us before booking (or as soon as you find out) if you have a medical condition or are pregnant.

  • Follow the appropriate advice and aftercare for your treatment to maximize the benefits and protect yourself (see links below).

How much time should I allow before my appointment time?

To fully experience all I have to offer, I suggest you arrive a minimum of 10-15 minutes prior to your appointment time to check-in, complete paperwork, change into your wrap.

What is your cancellation policy?

Your appointment time has been reserved especially for you. Please notify me at least 24 hours before your scheduled appointment time if you need to cancel or reschedule. Cancellation with less than 24 hours notice or “no-shows” will result in a required deposit if you wish to schedule a new appointment. A full charge of the service fee will be charged for a second cancellation less than 24hrs in advance.

Are children welcome?

To ensure all of our guests ultimate relaxation and maintain our tranquil environment, we do NOT allow children under 14.